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Frequently Asked Questions

Find Answers To All Your Questions

Do SunVilla fire pits require a wind guard?

No. SunVilla fire pits are engineered to perform reliably without a wind guard. The burner design and flame pattern are optimized for outdoor use, providing consistent performance in typical patio and backyard conditions without the need for additional accessories.

Why doesn’t SunVilla offer wind guards for its fire pits?

SunVilla fire pits are designed to operate effectively as-is. Because wind guards are not required for safe or reliable performance, SunVilla does not offer or recommend them as a standard accessory.

Can I add a wind guard to a SunVilla fire pit?

SunVilla fire pits are intended to be used without a wind guard. Adding third-party accessories is not recommended, as they are unnecessary and may interfere with proper airflow and burner performance.

Why won’t my propane fire pit light or stay lit?

If your propane fire pit won’t light or stay lit, check the following:

  • Ensure the propane tank is full and properly connected
  • Confirm the control knob and igniter are functioning
  • Make sure the gas valve is fully open
  • Inspect burner ports for debris or blockages

If issues persist, consult your owner’s manual or contact SunVilla customer support for troubleshooting assistance.

Can SunVilla fire pits be converted to natural gas?

Yes. All SunVilla fire pits can be converted to natural gas and include the required natural gas orifice. Conversion, installation, and servicing must be performed by a qualified installer, service agency, or gas supplier to ensure safe and proper operation.

For safety and performance reasons, natural gas conversion and installation should only be completed by a licensed professional. Improper installation can affect operation and may create safety hazards

Does converting a SunVilla fire pit to natural gas affect performance?

When properly installed using the included natural gas orifice, SunVilla fire pits are designed to operate reliably on natural gas while maintaining consistent flame performance for outdoor use.

What should I know before converting a fire pit to natural gas?

Before converting your SunVilla fire pit:

  • Confirm access to a natural gas supply
  • Use the included natural gas orifice
  • Hire a qualified installer or gas professional
  • Follow all local building codes and safety requirements

Is a propane tank included with SunVilla fire pits?

No, propane tanks are not included with SunVilla fire pits. A standard propane tank must be purchased separately.

What size propane tank is recommended for SunVilla fire pits?

SunVilla fire pits are designed to work with a standard 20-lb propane tank, which fits conveniently beneath most fire pit tables and provides several hours of burn time.

How long does a propane tank last in a fire pit?

Burn time varies based on flame height and BTU output, but a standard 20-lb propane tank typically lasts 6–10 hours with moderate use.

Can I use my fire pit on a covered patio or screened porch?

SunVilla fire pits are intended for outdoor use only in open, well-ventilated areas. Using a fire pit in enclosed or covered spaces without proper ventilation can be unsafe.

Are SunVilla fire pits safe to use on a wood or composite deck?

Yes, SunVilla fire pits may be used on wood or composite decks when placed on a level, non-combustible surface and used according to safety guidelines. Always maintain proper clearance from surrounding materials.

How do I care for my SunVilla outdoor furniture?

Routine cleaning with mild soap and water is recommended. Avoid harsh chemicals and store cushions when not in use for best long-term performance.

How do I clean SunVilla outdoor furniture?

Routine cleaning helps keep your SunVilla outdoor furniture looking its best. For most pieces, use mild soap, lukewarm water, and a soft cloth or sponge. Rinse thoroughly and allow surfaces to air dry. Avoid abrasive cleaners, pressure washers, or harsh chemicals, as they can damage finishes and materials.

How should I clean performance fabric cushions?

SunVilla outdoor cushions are made with premium performance fabrics designed for durability, comfort, and easy care. Regular maintenance helps preserve color, texture, and long-term performance.

For routine cleaning:

  • Brush off loose dirt and debris
  • Clean with mild soap and lukewarm water
  • Rinse thoroughly to remove soap residue
  • Allow cushions to air dry completely

Avoid abrasive cleaners, harsh chemicals, or high-heat drying methods.

How do I clean Sunbrella® outdoor fabric cushions?

Sunbrella® fabrics are engineered for outdoor use and are highly resistant to fading, moisture, and mildew.

For best results:

  • Brush off loose dirt
  • Mix mild soap with lukewarm water
  • Gently clean using a soft brush or sponge
  • Rinse thoroughly
  • Air dry completely

For deeper cleaning, Sunbrella fabrics may tolerate diluted bleach solutions when necessary. Always follow Sunbrella’s official care guidelines and test in an inconspicuous area first.

How do I clean Outdura® performance fabric cushions?

Outdura® fabrics are designed to deliver long-lasting outdoor performance with a soft, comfortable feel.

Recommended care includes:

  • Removing surface debris with a soft brush
  • Cleaning with mild soap and water
  • Rinsing thoroughly
  • Allowing cushions to air dry

Avoid bleach and harsh chemicals unless specifically recommended by the fabric manufacturer.

Are SunVilla performance cushions water-resistant?

Yes. SunVilla performance fabric cushions—including those made with Sunbrella® and Outdura®—are water-resistant and quick-drying. While designed to handle outdoor conditions, allowing cushions to fully dry between uses helps maintain comfort and appearance.

Should I store performance fabric cushions when not in use?

For best long-term care, store cushions in a dry, covered area during extended periods of non-use or severe weather. This helps preserve fabric integrity, color, and overall comfort.

How do I care for aluminum outdoor furniture frames?

SunVilla aluminum frames feature durable, powder-coated finishes that resist rust and corrosion. To clean:

  • Wipe down frames with mild soap and water
  • Rinse thoroughly to remove residue
  • Dry with a soft cloth

Avoid abrasive pads or cleaners that may scratch the finish. Periodic cleaning helps maintain the frame’s appearance and protective coating.

How do I clean handwoven wicker outdoor furniture?

SunVilla handwoven wicker is designed for outdoor durability and easy maintenance. To clean:

  • Gently remove dirt with a soft brush or vacuum using a brush attachment
  • Wash with mild soap and water
  • Rinse thoroughly and allow to air dry

Avoid pressure washing, which can loosen the weave over time. Keeping wicker clean and free of debris helps preserve its texture and structure.

What should I avoid when cleaning outdoor furniture?

To protect your SunVilla furniture, avoid:

  • Abrasive scrubbers or steel wool
  • Harsh chemical cleaners or solvents
  • Pressure washers
  • Prolonged exposure to standing water

Following recommended care guidelines helps maintain both appearance and performance.

Do I need to cover or store my furniture during winter?

While not required, covering furniture or storing cushions indoors during winter or harsh weather conditions can help extend the life of performance fabrics, wicker, and finishes. Ensure furniture is clean and dry before covering or storing.

Can SunVilla outdoor furniture be left outside year-round?

SunVilla outdoor furniture is built for year-round outdoor use. However, using protective covers and storing cushions indoors during extreme weather or extended periods of non-use will help preserve finishes, fabrics, and overall comfort.

Is SunVilla outdoor furniture weather-resistant?

Yes. SunVilla outdoor furniture is designed with weather-resistant materials such as powder-coated aluminum frames and performance fabrics that resist rust, fading, and moisture.

Are replacement cushions available?

Replacement cushions may be available depending on the collection. Please contact SunVilla customer service with your model information for assistance.

Are SunVilla furniture cushions removable?

Many SunVilla cushions feature removable covers for easier care and cleaning. Cushion construction varies by collection, so please refer to product details for confirmation.

Does SunVilla offer a warranty?

Yes. SunVilla products include a limited manufacturer warranty. Coverage and terms vary by product—please refer to your product documentation for details.

Where can I buy SunVilla furniture?

SunVilla outdoor furniture and fire pits are available through a variety of trusted channels so you can choose the shopping experience that works best for you:

  • SunVilla Website: Select SunVilla pieces and components can be purchased directly through the SunVilla website, with availability varying by collection and season.
  • Online Retailers: Shop SunVilla products at major retailers’ websites, including popular eCommerce platforms with nationwide shipping and sales events.
  • Authorized Dealers & Warehouses: Select authorized dealer showrooms and warehouse clubs such as Costco warehouses and Costco.com carry SunVilla products seasonally and as featured offers.
  • Specialty Home & Garden Centers: Some home improvement and garden centers also offer SunVilla outdoor furniture or fire pit displays for in-person selection.

Availability may vary by region, season, and retailer — check directly with the seller for current stock, styles, and pricing.

Are ALL SunVilla products available directly from the SunVilla website?

No. While select SunVilla pieces are available for purchase on the SunVilla website, many collections are sold exclusively through authorized retail partners. To view the current offering, please visit Costco.com or your local Costco Warehouse. If you're having trouble finding a specific set, please reach contact SunVilla Customer Service for additional assistance

Does SunVilla charge shipping fees?

Shipping is included for all SunVilla orders shipped within the contiguous United States. Additional shipping fees may apply for orders delivered to Hawaii, Alaska, and Puerto Rico.

I just received my product and noticed something is missing. What should I do?

If you believe a part or component is missing from your SunVilla order, please check the packing list and assembly instructions first, as some items may ship separately. If anything is still missing, contact the retailer where the purchase was made or reach out to SunVilla customer support with your order information. Our team will help resolve the issue as quickly as possible.

What is SunVilla’s return policy?

If you have questions or concerns about your order, please contact SunVilla customer service immediately with your order details and information.

Returns are accepted for items purchased directly from SunVilla.com within 30 days of receiving your product. Customers are responsible for the cost of return shipping to our warehouse. To qualify for a full refund, the product must be returned in original packaging, including all parts, accessories, and manuals.

Does SunVilla offer a warranty?

Yes. SunVilla products include a limited manufacturer warranty. Warranty coverage and terms vary by product and are outlined in the documentation provided with your purchase. The warranty covers manufacturing defects under normal residential use.

Please visit our warranty page for additional details. 

To submit a warranty claim, contact the retailer where the product was purchased or reach out to SunVilla customer support with your proof of purchase, product details, and a description of the issue. 

Where does SunVilla ship?

SunVilla ships to addresses within the contiguous United States, with shipping included on eligible orders placed through the SunVilla website. Additional shipping fees may apply for deliveries to Hawaii, Alaska, and Puerto Rico. Orders placed through authorized retailers follow that retailer’s shipping policies and service areas.

Can I cancel or change my order after it’s placed?

Order cancellations or changes may be possible if the order has not yet shipped. Please contact customer service or the retailer where the purchase was made as soon as possible.

Once an order has shipped, changes or cancellations may no longer be available.

Can I combine multiple coupon or promo codes?

No. Only one coupon or promotional code may be applied per order unless otherwise stated.

Coupon codes cannot be combined with other offers, discounts, or promotions.

Why isn’t my coupon code working?

Coupon codes may be limited by expiration date, product eligibility, or purchase channel. Be sure the code is entered exactly as provided and applies to the items in your cart. Some promotions are valid only on the SunVilla website and may not apply to purchases made through authorized retailers.