Enjoy the Outdoors Worry-Free with SunVilla's Industry Leading Warranty

Aluminum Frames: Aluminum frame construction is warranted against defects in material and workmanship for ten years from the original purchase date. Damage to frames or welds resulting from improper assembly or exposure to water and/or sub-freezing temperatures is not covered.

Steel Frames: Steel frame construction is warranted against defects in material and workmanship for 1 year from the original purchase date.

Cushions: Cushions (if applicable) are warranted against separation at the seams for one year from purchase date. Fading and/or discoloration resulting from exposure to the elements, oils, spills, fluids, chemicals, water damage or any other cause are not covered.

Wicker: Wicker weave (if applicable) are warranted for one year from purchase date. Fading and/or discoloration resulting from exposure to the elements, oils, spills, fluids, chemicals, or any other cause are not covered.

Umbrellas: Umbrellas (if applicable) are warranted against defects in material and workmanship for two years from purchase date. This does not cover normal wear and tear or damage due to acts of nature (such as, but not limited to freezing or high winds).

Gazebos and Outdoor Structures:

Aluminum Composite Roof Panels are warranted against manufacturer defect and discoloration for a period of one year.
Outdoor structures are four-season products, meaning that it may be left up year-round. However, any accumulation of snow must always be removed from the roof of the unit.
The unit must be anchored using the appropriate screws or bolts based on the flooring which it is being anchored to (not included).
Damage to structure resulting from improper assembly is not covered. General frame rusting is not covered.
This does not cover normal wear and tear or damage due to acts of nature (such as, but not limited to freezing or high winds).
It is the consumer’s responsibility to comply with building rules, regulations/ zoning restrictions orders or any other regional restrictions and obtain the required permits before purchasing this product and installing it.
Glass is not covered against breakage.

Additional Details

In accordance with this Limited Warranty, the Manufacturer will either repair or replace defective components. This warranty is between the Manufacturer and the original purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase for future warranty.

The Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal residential use only and is not intended for commercial use. The Manufacturer can make substitutions as required of materials, components, and sub-components of comparable value and utility. This warranty is limited to product repair or replacement (to be determined solely by the Manufacturer). Warranty return is limited to only the single affected component.

This limited warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts of nature (such as, but not limited to freezing or high winds), abuse or misuse, including chemical damage from suntan oil or other chemicals, exposure to extreme heat or cold, abrasion or excessive weight. This product is intended to be used in standard installations only. This warranty is void
if the product is not used for its intended purpose. The Manufacturer disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a component.

Certain items are not covered by this warranty. These include, but are not limited to the following:

Components subjected to abuse, including abuse intended to simulate failure.
Damages caused by retailer, shipper or installation crew (such as scratches, dents, tears, chips, etc.).
Any part which merely exhibits normal wear yet functions essentially as new, including chips, scratches or stretching of materials and stitching.
Tears, punctures, scratches or any damage caused by improper installation or use.
Damage to frames/welds resulting from improper assembly or exposure to water and/or sub-freezing temperatures is not covered. General frame rusting is not covered.
Fading and/or discoloration of fabrics/cushions/straps/wicker resulting from exposure to the elements, chemicals, oils, fluids or any other cause are not covered.
Umbrella bases are not covered under any circumstances.
Items sold "as is" or floor models

Need to Make a Claim?

To make a claim or for more information, email us at service@sunvilla.com. Please have available a copy of the original sales receipt along with a brief description of the problem. Please also provide your email address and daytime telephone or cell phone number.