FAQs

Can I combine coupon codes for an order?

No, only one coupon can be applied to an order.

How much is shipping?

Shipping is included for all items, excluding orders to Hawaii, Alaska, and Puerto Rico.

I just placed an order but need to make an adjustment or cancellation.

Call us directly at 888-690-9800 or email cs@sunvillahome.com. We’ll do our best to accommodate updates as long as the order has not yet shipped.

I just received my product and noticed something is missing.

If you find you are missing a piece needed to assemble your product or have assembly questions, please call us at 888-690-9800. We will be happy to replace the missing piece and have it shipped to you directly.

What is SunVilla’s return policy?

If you have questions or concerns about your order, please call us immediately at 888-690-9800. Returns are permitted from items purchased from SunVilla.com within 30 days of receiving your product. Please call us directly or email cs@sunvillahome.com to initiate a return. You will be required to pay the cost of return shipping to our warehouse. The product must be returned in the original packaging, including any parts, accessories, or manuals to receive a refund.

What is SunVilla’s warranty?

See our warranty page for complete details

Can my cushions be left outside?

All SunVilla cushions are made usingSunbrella® fabric – the world leader in outdoor, UV stabilized, and colorfast performance fabrics. We recommend all cushions be brought in prior to inclement weather.

Should I cover my furniture?

We recommend all outdoor furniture be covered when not in use.

Do you sell covers for my furniture?

Covers designed for all SunVilla products are coming soon! Sign-up for SunVilla emails to be the first to know when they are available.

If a furniture set is sold out at a retailer, can I purchase furniture directly from SunVilla?

For questions on product availability, please call us 888-690-9800.

Can I buy single or extra chairs for my set?

If an item is not listed online, please call us at 888-690-9800 for additional product availability.

Can I register my patio furniture?

Please visit our registration page.

Do you sell wind guards for fire pits?

Wind guards are coming soon! Sign-up for SunVilla emails to be the first to know when they are available.

What if my propane firepit will not light or stay lit?
  • Make sure the propane tank is full, properly connected to the fire pit gas supply hose, and that the propane tank valve is turned on.
  • Push in the spark igniter switch to check that is making a clicking noise. If you do not hear a clicking sound, check to ensure the battery is properly installed. If the battery is properly installed, then replace the battery. If there is still no clicking sound, check to make sure the electrode wire is connected. If the problem still persists, the igniter may need to be cleaned or replaced.
  • Air may need to be purged from the gas supply hose. You can check if the air has been purged if you smell a faint odor of gas and hear hissing near the burner box. If you do not smell any gas, push in the gas valve knob until the air is fully purged from the gas supply hose.
  • Check for obstructions around the igniter cage and burner ring. Inspect burner tube holes for spider webs. You can clean the burner holes and pilot cage with a heavy duty pipe cleaner and compressed air to clear away debris.
  • In cold weather, the gas valve knob may need to be kept pushed in up to a minute after the pilot light is lit to warm up the flame sensor (thermocouple).
Do firepits allow for Natural Gas hook-ups?

All SunVilla firepits can be hooked up to Natural Gas and include the required Natural Gas orifice. Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

Is the propane tank included in the purchase of a firepit?

No, a propane tank is not included.

What is the recommended propane tank size for your firepits?

All SunVilla firepits are designed to use a standard 20lb propane tank.

How long does a propane tank last in your firepits?
  • 50,000 BTUs (20 lb propane tank)
    • High-flame setting: About 8 hours and 30 minutes
    • Low-flame setting: Around 13 and a half hours
  • 70,000 BTUs (20 lb propane tank)
    • High-flame setting: Around 6 hours
    • Low-flame setting: Around 9 and half hours
Which is better, fire glass or lava rocks?

Both fire glass and lava rocks are good heat conductors. Fire glass absorbs and gives off more heat than lava rocks, but lava rocks are much more affordable. Lava rocks are rustic and natural looking while fire glass is more modern and reflective looking. It is really up to the customer of the type of look they want for their patio.

Can I burn wood in my propane firepit?

No. You cannot burn wood in a propane fire pit. Unlike wood fire pits, propane fire pits are based off of a lower heat output. The intense heat of burning wood would cause damage to a propane fire pit and potentially to its surroundings.

Can I use natural river rock in my firepit?

No. Never use stones or rocks that are not specifically made for gas fire pits. Natural rocks and stones have a moisture content that will cause them to explode when heated.

Can I cook on my fire pit?

No you should not cook over a gas fire pit. Food particles and grease can cling to the media and damage the burner.