Politique de remboursement

If you have questions or concerns about your order, please contact us by calling: 1-888-690-9800. Returns are accepted for purchases made from SunVilla.com within 30 days of receiving your product(s). Due to the nature of our product, the purchaser will be required to pay the cost of return shipping to our warehouse. 

To be eligible for refund, the product must be returned in the original packaging, including any parts, accessories, or manuals. 

To begin a return, please call us at 1-888-690-9800. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 1-888-690-9800

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.